Effective Date: 31/08/2023
Thank you for choosing Benoit Academy of Steel Pan. We are committed to providing quality products/services to our customers. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
1.1. Our refund policy applies to products/services purchased directly from our website.
1.2. To be eligible for a refund, you must request a refund within 10 days from the date of purchase.
1.3. Refunds are not available for products/services that have been used, downloaded, accessed, or consumed, unless otherwise specified.
2. How to Request a Refund
2.1. To request a refund, please contact our customer support team at support@benoitacademy.org.
2.2. Provide your order number and a clear explanation of the reason for your refund request.
2.3. Refund requests will be processed within 5 business days.
3. Refund Approval
3.1. Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
3.2. Approved refunds will be processed using the original method of payment.
4. Non-Refundable Items
4.1. Some products/services may not be eligible for refunds. These include but are not limited to:
5. Late or Missing Refunds
5.1. If you haven’t received a refund yet, please allow a few business days for processing.
5.2. If you still haven’t received your refund, please contact us at support@benoitacademy.org.
6. Exchanges
6.1. We do not offer exchanges for products/services. If you require a different product/service, you may need to initiate a return and request a refund, then make a new purchase.
7. Changes to Refund Policy
7.1. We reserve the right to modify our refund policy at any time. Any changes will be effective immediately upon posting on our website.
Copyright 2023 Benoit Academy of Steel pan.
